Door 2 door Delivery   - Refund Policy

Thank you for choosing Door 2 door Delivery   for your food, grocery, and parcel delivery needs. Our Refund Policy is designed to provide clarity on the circumstances under which refunds may be issued. Please review this policy carefully:

1. Eligibility for Refunds:
   • Refunds are considered under the following circumstances:
     • Food Orders: In the event of order cancellation within the specified timeframe (as outlined in the Cancellation Policy) or if the delivered items do not meet the quality standards described in the app.
     • Grocery and Parcel Delivery Orders: Refunds may be issued for items that are damaged, defective, or if the order is canceled within the allowed timeframe.
2. Refund Process:
   • Users must initiate the refund process through the Door 2 door Delivery  . This can be done by navigating to the order history, selecting the specific order, and following the on-screen instructions for requesting a refund.
   • Refunds will be processed to the original payment method used for the order.
3. Refund Timeframe:
   • The processing time for refunds may vary based on the payment method and financial institution. Typically, refunds are processed within 5-10 business days.
4. Refund Amount:
   • The refund amount will be equivalent to the price paid for the items in the order, excluding any applicable delivery charges or cancellation fees.
5. Non-Refundable Items:
   • Certain items may be non-refundable, and this will be clearly communicated in the app at the time of purchase. Examples include perishable goods or items explicitly marked as non-refundable.
6. Refunds for Promotions and Discounts:
   • If a refund is issued for an order that benefited from a promotional offer or discount, the refund amount will reflect the discounted price paid.
7. Failed Transactions:
   • In the event of a failed transaction, where payment is deducted, but the order is not confirmed, the deducted amount will be automatically refunded to the user.
8. Contact Support:
   • If users encounter any issues with the refund process or have questions about their refund status, they can contact our customer support team through the app for assistance.
9. Policy Updates:
   • Door 2 door Delivery   reserves the right to update or modify this Refund Policy at any time. Users will be notified of any changes through the app.

By using the Door 2 door Delivery  , users acknowledge and agree to adhere to this Refund Policy. We are committed to providing a positive and transparent experience, and we appreciate your trust in our services.