Door 2 door Delivery   - Cancellation Policy

At Door 2 door Delivery  , we understand that plans can change, and circumstances may arise that require you to cancel your food, grocery, or parcel delivery order. To ensure a transparent and fair cancellation process, we have established the following cancellation policy:

1. Cancellation Timeframe:
   • Food Orders: Users can cancel their food orders within 5 minutes of placing the order. After this time, the order will be processed, and cancellation may not be possible.
   • Grocery and Parcel Delivery Orders: Cancellations for grocery and parcel delivery orders can be made up to 30 minutes after order placement.
2. Cancellation Fee:
   • Food Orders: No cancellation fee will be charged if the cancellation is made within the specified timeframe.
   • Grocery and Parcel Delivery Orders: A cancellation fee may apply for orders canceled beyond the initial 30-minute window. The fee amount will be communicated to the user during the cancellation process.
3. Refund Policy:
   • Food Orders: If the cancellation is made within the allowed timeframe, the full amount will be refunded to the user's original payment method.
   • Grocery and Parcel Delivery Orders: Refunds for canceled orders will be processed in accordance with our refund policy, and any applicable cancellation fee will be deducted from the refund amount.
4. Order Status:
   • Users can check the status of their order in the app to determine whether it is eligible for cancellation. Once an order moves to the "Preparing" or "Out for Delivery" status, cancellation may not be possible.
5. Special Circumstances:
   • In the case of restaurant closures, item unavailability, or other unforeseen circumstances, Door 2 door Delivery   reserves the right to cancel orders and will provide a full refund to the user.
6. Cancellation Process:
   • Users can initiate the cancellation process through the Door 2 door Delivery   by navigating to their order history and selecting the appropriate order. Follow the on-screen instructions to complete the cancellation.
7. Contact Support:
   • If users encounter any issues or have questions regarding the cancellation process, they can contact our customer support team through the app for assistance.

By using the Door 2 door Delivery  , users acknowledge and agree to adhere to this cancellation policy. Door 2 door Delivery   reserves the right to modify this policy at any time, and any changes will be communicated to users through the app.

Thank you for choosing Door 2 door Delivery   for your food, grocery, and parcel delivery needs. We strive to provide a seamless and user-friendly experience for our valued customers.